20+ years of in-house, freelance and agency design, working with start-ups, small to medium businesses and some of the largest companies in the world, using insights to drive design strategy and deliver the right things for the right reasons.
talk to me about design leadership, design strategy, digital transformation, customer insights and analytics, information architecture, content strategy, design operations, building sustainable design teams, developing a culture of design, product and service design and delivery, designing for enterprises, communicating design outcomes, executive and c-suite stakeholder engagement, conceptual design, design systems, accessibility, localisation, and loads of other things I’ve probably missed.
talking about design
UXPA 2025, Amsterdam, Netherlands
Crafting Critique: Embedding structured feedback in design teams
UX Live 2021, London, England
Craftscaling: StudioOps for Sustainable Growth
UX Healthcare Online 2020, Amsterdam, Netherlands
Adventures in Surgical UX
Web Expo 2019, Prague, Czech Republic
Surgical UX
UX Singapore 2018, Singapore
Workshop: Design stories: Developing Narratives to Articulate Design Decisions
IXDC 2018 Beijing, China
Closing the empathy gap: The design of intelligent systems to improve patient experiences
UXD Healthcare London 2018, London, England
Surgical UX
UX South Africa 2018, Johannesburg, South Africa
Workshop: Design stories: Developing stronger narratives to communicate value
Keynote: Intelligent outcomes: The design of learning systems to improve patient experiences
Surgical UX
Euro 2018, Dun Laoghaire, Republic of Ireland
Surgical UX
UX Cambridge 2018, Cambridge, England
Intelligent outcomes: Practical applications of learning systems to improve patient experiences
UX Live 2017, London, England
Intelligent Guides: Architecting Systems for Context-driven Interactions
Giant Healthcare 2017, London, England
Intelligent outcomes: Practical applications of learning systems to improve patient experiences
UX in the City Manchester 2017, Manchester, England
Workshop: Articulating design: developing stronger narratives to communicate value
UX in the City Oxford 2017, Oxford, England
Surgical UX
UX Scotland 2017, Edinburgh, Scotland
Surgical UX
IA Summit 2017, San Diego, California
Intelligent guides: architecting systems for context-driven interactions
UX Ireland 2016, Dublin, Republic of Ireland
Intelligent guides: architecting systems for context-driven interactions
UX Poland 2014, Warsaw, Poland
Architecting a Sustainable Design Team for Long-Term Growth
IA Summit 2014, Baltimore, Maryland
Architecting a Sustainable Design Team for Long-Term Growth
London IA 2012, London, England
Designing the mobile wallet
IA Summit 2012, New Orleans, Louisiana
Designing the mobile wallet
IA Summit 2011, Denver, Colorado
I’m not just making this up: The value of thinking time in experience design